Last updated: 20 August 2026
We want you to be happy with the work. This policy explains when you can cancel, when you can get money back, and what we do if something is not right.
How our services work
Our services are paid for in advance and are performed for you individually, per vehicle or per estimate. Because the work is done specifically for you rather than sold from stock, the point at which work begins is what decides whether a refund is available.
Cancelling before work begins
If you have paid but we have not yet started work, contact us and we will cancel the order and refund you in full. Refunds go back to the card you paid with. Depending on your bank, it usually takes three to five business days to appear.
Once work has begun
Once we have started, the order is generally not refundable, because the time and expertise have already been spent. What we will do instead is put it right. If the deliverable is wrong, incomplete or not what you ordered, tell us within 14 days and we will correct or redo it at no charge.
If we cannot complete the work
Sometimes we cannot do the job with what we have been given. If photographs are unusable or key details are missing, we will come back to you and ask for what we need. If you are not able to supply it and we cannot complete the service, we will refund you in full. You are never charged for work we could not deliver.
Duplicate or accidental purchases
If you are charged twice for the same vehicle, or buy the wrong service by mistake, contact us. We will either refund the duplicate or move the payment across to the correct service, whichever you prefer.
Prepaid units
Where a service is sold as prepaid units, unused units can be refunded on request. Units that have already been used against completed work cannot.
Physical inspections
Physical inspection with claim management involves travel to your location and is available in select markets only. It can be cancelled free of charge up to 24 hours before the scheduled appointment. Inside 24 hours, or if nobody is available and the vehicle cannot be inspected when we arrive, we may retain part of the fee to cover the trip.
Insurer decisions
This is worth stating plainly. Our fee pays for our estimating work, not for a particular outcome. If an insurer declines a claim, approves less than expected, or takes longer than you hoped, that is not grounds for a refund, because the work you bought was still performed. If you believe the work itself was wrong, that is a different matter and it is covered above.
Before you raise a chargeback
Please talk to us first. A chargeback locks the payment while the bank investigates, which usually takes far longer than simply refunding you. In almost every case we can resolve it faster directly.
How to request a refund
Email Estimates@PDREstimatingSolutions.com or call (970) 408-8356, Monday to Friday, 8AM to 6PM Mountain Time. Include your order number and the vehicle or estimate concerned. We aim to respond within two business days.
Contact us
PDR Estimating Solutions, 455 Weaver Park Rd, Suite 100C, Longmont, CO 80501. Estimates@PDREstimatingSolutions.com, (970) 408-8356.